Shipping policy

Important Information

Order cut-off time: 22:00 (GMT+0)
Processing time: 1–2 business days (Monday–Friday)
Tracked delivery within the United Kingdom: typically 5–8 business days after dispatch
Shipping cost: Free within the United Kingdom

Delivery Times

Processing time: 1–2 business days (Monday–Friday)

Tracked delivery within the United Kingdom: usually 5–8 business days after dispatch.
The total time from order to delivery is typically 6–10 business days.

Delivery times may vary depending on the shipping route and carrier. Tracking information will be provided once your order has been dispatched.

Our products are carefully packed and shipped directly from our selected manufacturers in China to your doorstep in the United Kingdom. The delivery times stated above already account for this international shipping route.

Taxes & Duties

All prices include applicable taxes where required by law.

We ship orders within the United Kingdom using Delivered Duty Paid (DDP). This means no additional import duties or taxes will be charged upon delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can track your order at any time via our tracking page.

Shipping Costs

Delivery is free throughout the United Kingdom.

Enjoy a smooth shopping experience with no hidden costs.

Delivery Delays

We always aim to deliver on time, but delays may occur due to factors outside our control (such as weather conditions, customs checks, or peak shipping periods).

If your order is delayed, please allow an additional 3 business days before contacting customer service.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at:

info@aliceandmae-london.com

Please ensure your request is submitted before your order has been processed or dispatched.

Defective or Damaged Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery at:

info@aliceandmae-london.com

Please include:

Your order number
A short description of the issue
Photos of the item

We will resolve the issue as quickly as possible and arrange a replacement or refund if necessary.

Failed Delivery or Address Issues

If a parcel is returned to us due to an incorrect address or failed delivery attempt, we will refund the product price minus the original shipping costs and any return fees charged by the carrier.

Re-shipping is available upon request and at the customer's expense.